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Practice Policies

pad_and_penSuggestions & Complaints

We make every effort to give the best service possible to everyone who attends our practice. We are aware however that things can go wrong leading to a patient feeling that they have a genuine cause for complaint.

If this is so we would wish to settle the matter amicably and as quickly as possibly. Your complaint should be addressed to our practice manager, Mrs D Carter.

We operate a complaints procedure as laid down by the NHS in Scotland. A full copy of our complaints procedure is available on request from reception.

 

 

 

 

Commitment
We are committed to giving you the highest standard of care at all times, and make every effort to achieve this aim.

Courtesy
The practice always endeavours to treat you with courtesy, whether in the surgery, in your home or on the telephone.

Care
You will always be offered the best possible medical and nursing care by suitably qualified people. We constantly monitor our standards and provide a wide range of supportive services and clinics for your benefit.

HOW YOU CAN HELP US

With Appointments
Please be patient. Although we endeavour to keep surgeries running to time, inevitably some patients require longer than others. One day it may be you who needs extra time.

Please cancel if you are unable to attend or are going to be unduly late. Someone else could use the appointment. If you simply do not turn up it is a wasted appointment and a waste of the doctor’s time. 

With Visits

Please do not request a home visit unless it is strictly necessary. Please phone as early as possible for home visits or emergency appointments. .

With Information

Please inform us of changes of name/address/telephone number as soon as possible. Please ensure you order repeat prescriptions in good time.



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